Facial Services

Before Your Facial

How should I prepare for my facial?

• Arrive with a clean face, free of makeup
• Avoid sun exposure and tanning for 24-48 hours before treatment
• Skip any exfoliating treatments or products for 48 hours prior
• Inform your esthetician of any skin conditions, allergies, or medications
• If you're using retinol or other active ingredients, discontinue use 3-5 days before

Who should avoid getting a facial?

• People with active skin infections or open wounds
• Those with severe acne breakouts or inflammation
• Individuals with certain skin conditions (consult your dermatologist)
• Anyone experiencing sunburn
• Those who recently had other facial treatments or procedures like injectables, peels, or lasers

During Your Facial

What happens during a typical facial?

• Skin analysis and consultation
• Cleansing of the face and neck
• Skin exfoliation
• Extractions (if needed)
• Facial massage
• Treatment mask
• Application of toner, serums, and moisturizer

Is it normal to experience discomfort?

Mild discomfort during extractions is normal Inform your esthetician immediately if you experience pain or burning

After Your Facial

What can I expect after treatment?

• Skin may appear slightly red for 1-2 hours
• Possible mild sensitivity for 24 hours
• A fresh, clean feeling
• Temporary improvement in skin texture and tone
• Some people may experience minor breakouts as skin purges

How should I care for my skin post-facial?

• Avoid touching your face for several hours
• Skip makeup application for 24 hours if possible
• Stay out of direct sunlight and wear SPF
• Avoid heavy exercise or swimming for 24 hours
  
• Don't use harsh skincare products for 48 hours

How often should I get a facial?

• Frequency is dependent on the individual and their skin needs.
• 45 years young+: Every 4 weeks
• 30-45 years young: Every 6-12 weeks
• Under 30 years: Every 3 months
• Oily or acne-prone skin: Every 3-6 weeks
• Special event preparation: every 3 to 6 weeks leading up to the event, and 5-7 days before

Service and Booking

What types of facials do you offer?

• Deep cleansing facials
• Anti-aging treatments
• Acne-focused facials
• Brightening treatments
• Hydrating facials
• Peels
• Microcurrent
• Plasma
• Needle free filler
• Needle free Botox
• Korean treatments

What should I mention when booking?

• Your skin type and concerns
• Any allergies or sensitivities
• Current skincare routine
• Recent procedures or treatments
• Medications that might affect your skin

What is your cancellation policy?

• 24-hour notice required for cancellations
• Late cancellations may incur a fee
• No-shows are subject to full service charge
• Emergencies handled on a case-by-case basis
  

Cost and Value

What affects the price of a facial?

• Type and length of treatment
• Products used
• Additional services included
• Expertise level of the esthetician

Location and facility

Are tips expected?

• Tipping is appreciated but NOT required
• Standard range: 10-20% of service price
• Can be adjusted based on satisfaction
• My prices reflect a livable wage.
• Gratuity is OPTIONAL.
• Gratuity is lovely, but what truly feels like appreciation is when you send me a referral! :-)
  

Do you offer package deals?

• Multiple session packages available
• Seasonal specials and promotions
• Membership programs for regular clients

Are you licensed/certified?

Yes! I have been a California licensed esthetician since 2004. I have been frequently educating myself online and in person multiple times a year so I can deliver the most current and top notch treatments for my clients.

Do you offer gift cards?

Yes, you may purchase a digital gift card through my website, or arrange a time to pick up a hardcopy. I could also mail a hardcopy for you if needed.

FAQ for shopping for products online

Processing Time:

All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We'll notify you by email if there is a significant delay.

Shipping Rates & Delivery:

We offer free shipping on Order $75+. Shipping rates are calculated at checkout based on your location and selected shipping method. Delivery times vary depending on your location and the carrier.

Domestic Orders (U.S.) Standard shipping typically arrives within 5–7 business days after processing.

International Orders:
We ship internationally, excluding the entire Lira Clinical line. Please note that international orders may be subject to customs fees, duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our shipping rates.

Order Tracking:

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Lost or Damaged Packages:

If your order arrives damaged or is lost in transit, please contact us at jessica@earthesthetics.com so we can resolve the issue promptly.

Questions? Reach out to us anytime at jessica@earthesthetics.com

What’s your return/exchange policy on skincare products?

30-day return policy with conditions, exceptions, and exchange info. The item mustn’t be used within 30 days to receive a full refund. Exchanges accepted upon evaluation. Additional shipping costs may occur.

Do you offer product recommendations or skin quizzes for online shoppers who can’t get an in-person consult?

I’ll add information to this one as soon as we create the Skin quiz

How do I know which products are right for my skin type?

Earth Esthetics has a very helpful guide in the menu section to search for products based on your skin condition and type. We also offer virtual skin consultations if you need further assistance. Schedule Services

Are your products cruelty-free / clean / fragrance-free

Yes — all the brands we carry (Lira Clinical, HOP+, AO Medical USA, Le Mieux) are cruelty-free. Many formulas are also fragrance-free, though this varies by product, so check individual product labels for specifics.

Do you have a loyalty rewards program?

Yes, we do! Once you become a member, you automatically receive $15/150 points to use towards your first purchase. There are also multiple ways to earn free points. You earn one point per $1 you spend, and there are stipulations on how to use your points at checkout. Some promos you may receive through email prohibits using points alongside another discount. Please visit the rewards page for more details. Rewards – Earth Esthetics